It is our policy to achieve the highest standards of product and customer service quality, and we have implemented a company-wide quality management system in accordance with ISO 9001: 2000. Our management team as well as staff is firmly committed to a quality process which enables us to provide superior services and consistently meet or exceed client expectations. We are also certified by the Romanian Naval Authority to carry our crewing services for international clients.
However, our quality commitments are not strictly about getting certification. It has been our company policy since inception to provide leadership in the maritime community through the quality of our services. We are among the leading crewing agencies in our region because of a growing number of satisfied customers who repeatedly approaches us for their requirements. We are committed to consistently monitor and upgrade our quality management objectives and systems, and make the necessary changes in our resolve to help our clients achieve their business objectives. We regularly monitor client satisfaction levels through customer feedback and perception analysis, and take corrective measures where we notice gaps between our services and client aspirations.
It is our mission to be the top crewing operation in our region, a crew management organization that is valued and sought after by clients and crew worldwide for its professionalism and total commitment to quality.